Welcome Bonus

200% + 35 Free Spins

Code JACKPOT200 on first deposit
Wagering
30×
Min Deposit
$30
Max Cashout
10× deposit
Weekly Withdrawal
$2,500

Contact Captain Jack Casino

Need help with Captain Jack Casino? Email our support team at support@captainjackcasino.best. We can help with common account, payment, verification, technical and responsible gambling questions. To help us understand your request and respond efficiently, please include the relevant details in your first message.

Captain Jack Casino operates under a licence issued by the government of Costa Rica, providing regulatory oversight for its gaming operations.

Welcome Bonus200% + 35 Free Spins

  1. OperatorAce Revenue Group
  2. Established2010
  3. Games150+ titles (RTG, Spinlogic)
  4. Withdrawal Limit$2,500/week, $5,000/month

How to get in touch

The simplest way to contact Captain Jack Casino is by email. Send your message to support@captainjackcasino.best and explain what you need help with. Our support team reviews enquiries and will usually reply within 24 hours, although response times may vary depending on the nature and complexity of the request.

For account-related enquiries, please write from the email address registered to your account where possible. Do not include your password, full payment card number, security codes or other sensitive information in your message.

Information to include

  • Your account email address or username.
  • A short, clear description of the issue or question.
  • Relevant dates, transaction references or error messages, where available.
  • Screenshots if they help show the problem. Remove unnecessary personal or payment information before sending them.

What our support team can help with

You can contact support about matters including:

  • Account access, profile details and verification questions.
  • Deposits, withdrawals and payment-related enquiries.
  • Questions about bonus terms and promotional conditions.
  • Website, login or other technical problems.
  • Responsible gambling requests, including help with account restrictions or taking a break.

Please send one request per issue where possible and reply to the existing email thread if support has already contacted you. This helps keep the conversation together and may make it easier to resolve your enquiry.