Terms & Conditions

1. General terms and eligibility

These Terms & Conditions form an agreement between you and the operator of Captain Jack Casino. They apply to the website, account services, games, promotions and other services made available through the platform. By accessing the website or using any service, you confirm that you have read, understood and accepted these terms. If you do not agree with them, you must not use the website or its services.

You should also read any additional rules, notices, game instructions, promotional terms, privacy information and responsible gambling information that apply to a particular service. If an additional rule conflicts with these terms, the additional rule will apply only to the relevant service or promotion. These terms should be read together with all information displayed on the website.

Captain Jack Casino may update these terms from time to time. Changes may reflect legal requirements, changes to the services, security needs or operational improvements. The current version will be made available on the website. Your continued use of the website after an update means that you accept the revised terms, so you should review this page regularly.

Eligibility and lawful use

You may use the services only if you are legally permitted to do so in the place where you are located. You are responsible for checking the gambling laws that apply to you before registering or playing. You must not access or use the website from a jurisdiction where online gambling is prohibited or restricted.

You must meet any applicable minimum age requirement and provide truthful information during registration and account checks. We may refuse registration or restrict access where required by law, our policies or reasonable risk controls. You must not use the website for unlawful activity, commercial purposes or on behalf of another person.

2. Accounts, security and verification

An account may be required to use certain services. You may generally hold only one personal account unless an exception is approved through the appropriate process. Accounts are for the registered account holder only and must not be sold, transferred, shared or operated by another person. You are responsible for keeping your login details confidential and for all activity carried out through your account.

Information supplied to Captain Jack Casino must be complete, accurate and kept up to date. This may include your name, date of birth, residential information, payment information and other details needed to provide the services or meet legal obligations. You must tell us promptly if any information changes.

We may carry out identity, age, address, payment, source-of-funds or other verification checks. You may be asked to provide acceptable documents or information within a reasonable period. Account access, deposits, withdrawals or play may be suspended while checks are completed.

If information cannot be verified, is misleading or appears inconsistent, we may refuse a transaction, restrict an account or take other action permitted by law. You must not create an account for another person, use another person’s payment method without authority, or attempt to avoid an account restriction by opening a new account.

Suspected fraud, identity misuse, money laundering, collusion, manipulation or other unlawful conduct may be investigated and reported to relevant authorities where required or permitted. We may retain relevant records for as long as reasonably necessary for legal, security, compliance or dispute-resolution purposes.

3. Deposits, games and withdrawals

You may deposit funds only through payment methods made available on the website and only where you are authorised to use that method. Deposits must come from a source belonging to you unless the applicable payment rules expressly allow otherwise. We may reject, delay or return a deposit if it does not meet security, verification or legal requirements.

You must ensure that your account balance is sufficient before starting a game or other paid service. You are responsible for reviewing transaction details before confirming them. Once a transaction has been accepted and processed, it may not be reversible except where required by law or allowed under the applicable service rules.

Game results are determined by the relevant game system and its published rules. You should read the instructions and information about stakes, outcomes and available features before playing. Where a technical error, system fault or other material problem affects a game or transaction, we may cancel or correct the affected activity in accordance with applicable law and fair operating practices.

Withdrawal requests may be subject to account verification, payment checks, minimum or maximum conditions, processing procedures and applicable law. Any requirements that apply to a particular withdrawal will be explained through the website or during the request process. We may use an appropriate payment method and may require funds to be returned to the original source where this is necessary for security or compliance reasons.

You are responsible for any taxes, duties or reporting obligations that may apply to your activities or winnings. Nothing on the website is financial, legal or tax advice. You should obtain independent advice if you are unsure about your obligations.

4. Promotions and acceptable website use

Promotions, bonuses, competitions and other offers are subject to their own terms. Those terms will explain eligibility, participation requirements, expiry arrangements, restrictions and any conditions that apply. You must read the relevant promotional terms before accepting or using an offer. If there is an inconsistency between these terms and promotion-specific terms, the promotion-specific terms apply to that offer.

Unless expressly permitted, you must not abuse an offer, open multiple accounts to obtain an advantage, use automated tools, coordinate play improperly, exploit an error or engage in conduct intended to circumvent promotional conditions. We may withhold or remove an offer and review related transactions where we reasonably suspect misuse or a breach of the applicable terms.

Website use

• Use the website only for lawful personal entertainment and in accordance with these terms.
• Do not interfere with the website, its security, servers, software or other users.
• Do not introduce malicious code, use scraping tools or attempt unauthorised access.
• Do not copy, reproduce, modify or commercially exploit website content without permission.
• Do not publish or transmit content that is unlawful, threatening, deceptive, abusive or harmful.
• Do not use the services to facilitate fraud, money laundering or any other illegal activity.

Website content is provided for general information and may change without notice. We aim to keep information accurate and available, but we do not guarantee that the website will always be uninterrupted, error-free, current or compatible with every device. Maintenance, technical failures, network issues or events outside reasonable control may affect access.

5. Responsible gambling, privacy and account closure

Gambling should be an enjoyable form of entertainment, not a way to solve financial problems or recover losses. Set a budget before you play, only use money you can afford to lose, take regular breaks and avoid gambling when distressed, tired or under the influence of alcohol or other substances. Never chase losses or borrow money to gamble.

Tools and support options may be available to help you manage your gambling. These may include deposit or spend controls, time reminders, cooling-off periods, self-exclusion and access to relevant information or support services. If gambling is no longer enjoyable or is affecting your finances, relationships, work or wellbeing, stop playing and seek independent assistance through reliable Australian gambling support or government resources.

We handle personal information in accordance with our Privacy Policy and applicable privacy laws. Information may be collected, used, stored and disclosed where needed to provide services, process payments, verify identity, manage risk, meet legal duties, prevent fraud and improve the website. By using the services, you acknowledge that information may be handled for these purposes.

You may ask to close your account at any time through the available account or support process. Closure does not remove obligations that arose before closure, including outstanding verification, payment, dispute or legal requirements. We may suspend or close an account where required by law, where security or integrity is at risk, or where you breach these terms.

If an account is closed or restricted, any remaining balance will be handled in accordance with applicable law, verification requirements and the circumstances of the closure. We may retain information and records for as long as reasonably necessary to meet legal, regulatory, security and dispute-resolution obligations.

These terms are not intended to exclude, restrict or modify any consumer guarantee, right or remedy that cannot lawfully be excluded under Australian law. If any provision is found to be invalid or unenforceable, the remaining provisions will continue to apply. Any dispute should first be raised through the available customer support process so it can be reviewed fairly.