Responsible Gaming

Gamble for entertainment

Gambling can be enjoyable when it remains one form of entertainment among many. It is important to remember that casino games involve chance and that outcomes cannot be predicted or controlled. A win is never guaranteed, and previous results do not affect the result of a future game. No strategy can remove the risk of losing.

Before you play, decide how much time and money you are prepared to spend. Consider this amount a cost of entertainment rather than an investment. Your gambling budget should come from spare funds after essential expenses, such as housing, food, bills and other financial commitments, have been paid.

• Set a spending limit before you begin and do not exceed it.
• Set a time limit and take regular breaks away from the screen.
• Keep gambling separate from everyday expenses and savings.
• Never borrow money, use credit intended for essentials or sell belongings to gamble.
• Do not chase losses or increase your stakes to try to win back money.
• Avoid gambling when you are upset, stressed, tired or affected by alcohol or other drugs.
• Treat winnings as winnings and losses as losses; do not continue playing solely because of either result.

If gambling stops feeling like a choice or begins to create stress, take a break and consider speaking with a qualified support service. Asking for help early can make it easier to regain control.

Tools to help you stay in control

Practical limits can help you make decisions before you start playing. Depending on the features available to you, you may be able to request or apply controls relating to deposits, spending, losses, session time or account access. Limits may take effect according to the applicable rules and settings. Read the information shown when selecting a control so you understand how it works.

Set a budget and review it

Choose an amount that reflects your personal circumstances and that you can afford to lose. Do not set a limit based on an expected win. Review your gambling activity regularly and compare it with your original budget. If your spending is higher than planned, stop playing and consider using stronger account controls.

Take a break

A temporary break can be useful if you feel distracted by gambling, are spending more time than intended or simply want to reset your habits. During a break, avoid replacing one gambling account with another. Remove gambling applications or saved payment details if doing so will help you maintain your decision.

Consider self-exclusion

Self-exclusion is a stronger measure for people who want to stop gambling for a defined period or longer. If you choose self-exclusion, follow the instructions provided for the relevant account or service. Do not attempt to create another account or use another person's account while excluded. If you need assistance understanding available account restrictions, contact support through the channel provided on this website.

Account controls are not a substitute for personal responsibility or professional support. Select the measure that is appropriate for your circumstances and seek independent help if gambling is causing harm.

Recognising possible gambling harm

Gambling can become harmful gradually. Some people may not notice a problem until it affects their finances, relationships, work, study or wellbeing. The following signs may indicate that it is time to pause and seek support:

• Spending more money or time gambling than you planned.
• Thinking about gambling frequently or feeling restless when you cannot play.
• Chasing losses or gambling with money set aside for necessities.
• Borrowing money, hiding transactions or feeling unable to explain your gambling.
• Missing work, study, family activities or other responsibilities because of gambling.
• Arguing with people close to you about gambling or withdrawing from them.
• Feeling anxious, depressed, ashamed, irritable or distressed after gambling.
• Trying to cut back or stop but returning to gambling repeatedly.
• Gambling to escape personal problems or change your mood.
• Selling possessions or experiencing financial difficulties linked to gambling.

One sign may be enough reason to take a break and review your habits. You do not need to wait for a crisis before seeking help. Talk openly with someone you trust, use available account restrictions and contact an independent gambling support service in Australia for confidential guidance.

If gambling has contributed to urgent financial, emotional or personal danger, seek immediate assistance from an appropriate emergency or crisis service. If you are worried about someone else, encourage them to seek professional support and avoid lending money to fund gambling.

Our safer gambling commitments

Captain Jack Casino provides information intended to help players make informed decisions about gambling. We support the use of responsible gambling tools and expect account holders to use the service lawfully and within their personal limits.

• You must meet the applicable minimum age requirement before using gambling services.
• You must provide accurate information when required for account, identity or safety checks.
• You must not allow another person to use your account or use another person's account.
• You should keep your account credentials secure and tell us promptly if you believe they have been compromised.
• You should not gamble on behalf of someone else or encourage a person who is self-excluded to gamble.
• You should read the applicable terms, game information and responsible gambling guidance before playing.
• You should use only funds that belong to you and that you can afford to lose.

Underage gambling is not permitted. Parents and guardians should take reasonable steps to prevent children and young people from accessing gambling services, including using device controls, keeping payment details secure and monitoring access to shared devices. If you believe an underage person has accessed an account, stop the activity and contact support through the available website channel.

Independent support in Australia

Independent gambling help is available in Australia through government and community organisations. These services may provide confidential counselling, financial guidance, information for affected family members and advice about reducing or stopping gambling. Search for a recognised Australian gambling support service in your state or territory, or speak with a health professional.

Our responsible gambling information is general in nature and cannot assess your personal circumstances. It does not replace financial, legal, medical or psychological advice. If you have concerns about your gambling, act early: stop playing, apply an appropriate restriction and seek support.