Cookies Policy

What are cookies?

Cookies are small text files that a website places on your computer, mobile phone, tablet or other device when you visit. They allow the website to recognise a device and remember certain information about a visit. Cookies can help a website work correctly, remember preferences and provide information about how visitors use its pages. Some cookies are stored only for the duration of a browsing session, while others remain on a device for a longer period or until they are deleted.

We may also use technologies that perform a similar function to cookies, including pixels, tags, software development kits, local storage and device identifiers. In this policy, we refer to these technologies collectively as cookies unless a distinction is needed. These technologies may be placed by Captain Jack Casino or by selected service providers that support website operation, security, analytics, communications or advertising activities.

Cookies do not usually contain information that directly identifies you by name. However, information collected through cookies may be combined with other information associated with your account, device or visit. Where this occurs, the information will be handled in accordance with our Privacy Policy and applicable Australian privacy requirements.

How cookies support online gaming

Online gaming websites need certain technical information to maintain a secure and reliable service. Cookies may help us keep you signed in during a session, remember selected settings, maintain the contents of a page and identify unusual activity. They can also help us understand whether pages are loading correctly and whether the website is functioning across different browsers and devices.

Cookies do not change the outcome of a game and cannot guarantee winnings or improve a player's chance of success. They are technical and informational tools used to support the website, account processes, security and related services. Your use of gaming services remains subject to the applicable Terms and Conditions and responsible gambling requirements.

Types of cookies we may use

Strictly necessary cookies

These cookies are needed for essential website functions. They may support account access, session management, security checks, fraud prevention, page navigation and compliance-related controls. Without them, some parts of the website may not operate properly. Because they are necessary for the service requested by you, they may remain active even when optional cookies are disabled.

Preference and functionality cookies

These cookies remember choices you make, such as language, display preferences, region settings or other options that make the website easier to use. They can reduce the need to enter the same information repeatedly. If you remove or block them, certain preferences may need to be selected again each time you visit.

Analytics and performance cookies

These cookies help us understand how visitors use the website. They may provide information about pages visited, time spent on a page, navigation paths, browser type, device type and technical errors. We use this information in an aggregated or otherwise managed form to assess performance, improve content, identify problems and make the website more useful.

Security and risk-management technologies

We may use cookies and similar technologies to help protect accounts, detect automated or suspicious activity, reduce fraud and support responsible access to our services. These technologies may collect information about a device, browser, network connection, login activity and interaction with the website. They are used for security, operational and compliance purposes rather than to identify a person unnecessarily.

Marketing and advertising cookies

Where permitted and where the relevant choices or consent requirements apply, marketing cookies may help measure campaigns, limit repeated advertisements or show information that is more relevant to a visitor's interests. These cookies may allow a service provider to recognise a device across different websites or services. We do not use cookies to promise winnings, encourage unsafe gambling or replace responsible gambling safeguards.

Third-party cookies

Some cookies may be set by third parties that provide services for the website. For example, providers may support analytics, security, payment-related functionality, customer assistance, content delivery or campaign measurement. Those providers may process information under their own privacy notices and contractual arrangements. We encourage you to review the relevant third-party information where available.

Your choices and cookie controls

You may be able to manage optional cookies through a cookie banner, preference centre or other controls made available on the website. The choices available may depend on the device, browser, location and type of cookie. If you change your preferences, the update may apply only to the browser or device used to make that selection.

You can also manage cookies through your browser settings. Most browsers allow you to view, block, delete or restrict cookies. You may be able to receive a notification before a cookie is placed or choose to block cookies from particular websites. Instructions differ between browsers, so you should refer to the help or settings section of the browser you use.

• Blocking essential cookies may prevent account, security or gaming functions from working correctly.
• Deleting cookies may remove saved preferences and may sign you out of areas that require an active session.
• Disabling analytics cookies will not necessarily stop all website data collection that is required for security or operation.
• Cookie choices may need to be repeated if you clear your browser data or use another device or browser.
• Browser-based controls may not affect every similar technology, such as local storage or device identifiers.

Where applicable, you may also be able to control advertising preferences through tools provided by advertising or technology providers. These controls may reduce interest-based advertising but will not necessarily remove all advertisements. They may also affect only the device or browser on which the preference is applied.

Do not track signals

Some browsers and devices provide a Do Not Track or similar signal. Because there is no single industry standard for interpreting these signals in every situation, the website may not respond to all such settings. We continue to consider available controls and applicable privacy requirements when managing cookies and similar technologies.

Privacy, retention and updates

Information collected through cookies may include an internet protocol address, device and browser details, operating system, approximate location derived from technical information, pages viewed, links selected, login or session events and information about how the website is used. The information collected will depend on the type of cookie and your interaction with the website.

We use cookie information for legitimate operational purposes, including providing services, maintaining security, preventing misuse, understanding website performance, improving user experience and meeting legal or regulatory obligations. Where consent is required for a particular use, we will seek it through an appropriate method. You may withdraw or change optional cookie choices where the relevant control is available, although this will not affect processing that occurred before the change.

Cookies may remain on your device for different periods. Session cookies generally expire when a browsing session ends, while persistent cookies may remain until they expire or are deleted. Retention periods can vary according to the purpose of the technology, the requirements of the relevant service and our legal, security and record-keeping obligations. We take reasonable steps to retain information only for as long as it is needed for its intended purpose or as required by law.

Our website may contain links to external websites, applications or services. This Cookies Policy does not govern the practices of those external parties. You should read their privacy and cookie information before providing personal information or allowing their technologies to operate.

Changes to this policy

We may update this Cookies Policy when our website, technologies, service providers or legal obligations change. The updated version will be made available on this page and will show a revised effective date where appropriate. Changes take effect when published unless a later date is stated. We recommend checking this page periodically so that you understand how cookies are used.

If you have questions about this Cookies Policy or wish to exercise a privacy right, please use the available privacy or support channel on the Captain Jack Casino website. Requests may need to be verified before they are handled. Further information about personal information, access, correction, complaints and other privacy matters is set out in our Privacy Policy.

Captain Jack Casino is intended for adults who are legally permitted to use online gambling services in their location. Please gamble responsibly, understand the applicable rules and seek support if gambling is becoming difficult to control. Cookies do not alter responsible gambling tools, account restrictions or any other safeguards that may apply to your use of the website.