Privacy Policy

Information we may collect

The information handled by an online casino can vary depending on how you use the website and the services available to you. We generally collect information that is provided directly by you, information created when you use your account, and technical information collected when you visit or interact with the website.

Account and identity information

This may include your name, date of birth, residential or contact details, login information, account preferences and communications with customer support. We may also record information connected with responsible gambling checks, account security questions, restrictions, complaints or other requests you make.

Verification information

To help confirm identity, age, eligibility and the safe use of an account, we may request verification documents or related information. This could include identity documents, proof of address, payment ownership information or information needed to assess unusual activity. Verification information is handled for account security, anti-fraud checks and compliance with applicable obligations.

Payment and transaction information

We may record deposits, withdrawals, wagers, winnings, account balances, payment methods, transaction references and related support correspondence. Payment providers may process payment details directly. Where appropriate, we may receive confirmation or limited payment information needed to complete transactions, investigate disputes, prevent misuse and maintain accurate records.

Device, usage and cookie information

When you use the website, we may receive technical information such as your IP address, browser type, device characteristics, operating system, language settings, approximate location, pages viewed, access times and referring website. We may also use cookies, pixels or similar technologies to remember preferences, keep the website functioning, understand usage and support security.

How and why information is used

Personal information is used only for reasonable business, service, security and legal purposes connected with operating an online casino website. The purposes may include the following:

• Creating, maintaining and administering your player account.
• Providing casino services, processing account activity and displaying relevant account information.
• Processing deposits, withdrawals and other payment-related requests.
• Checking identity, age, eligibility and ownership of payment methods.
• Detecting, preventing and investigating fraud, money laundering, collusion, account abuse, unauthorised access and other suspicious activity.
• Managing responsible gambling measures, account limits, exclusions, safety requests and related communications.
• Responding to questions, complaints, technical issues and service requests.
• Improving website performance, content, usability, security and reliability.
• Sending service messages about your account, transactions, security, changes to the website or other important matters.
• Sending marketing communications where permitted and where you have provided the necessary consent or otherwise have a lawful basis for receiving them.
• Meeting record-keeping, reporting, tax, dispute-handling and other legal or compliance obligations.
• Protecting the rights, property, safety and systems of the website, its users and relevant service providers.

We seek to use information that is relevant to these purposes and to limit access to people and service providers who need it to perform their functions. If information is aggregated or de-identified so that it no longer reasonably identifies you, it may be used for analysis, reporting, security and service improvement.

Marketing choices

You can choose not to receive promotional communications, or withdraw marketing consent where applicable. You may use an unsubscribe option in a marketing message, adjust available account preferences, or contact us using the details in the data rights section below. You may still receive essential service, security or transaction messages when they are needed to operate your account.

Sharing, security and retention

Information may be shared when reasonably necessary to provide the website and related services. This can include sharing relevant information with payment providers, identity and verification services, technology and hosting providers, customer support services, security specialists, professional advisers and other service providers acting on our behalf. Information may also be disclosed where required or permitted by applicable law, in response to a valid request, or where needed to investigate fraud, protect users or defend legal rights.

Service providers are expected to handle information for appropriate purposes and with suitable safeguards. Depending on the services used and where providers operate, information may be processed or stored in Australia or another country. Where information is handled across borders, reasonable steps are taken to support its protection and lawful use.

Keeping information secure

We use reasonable administrative, technical and organisational measures to help protect personal information from loss, misuse, unauthorised access, alteration or disclosure. These measures may include access controls, authentication processes, monitoring, secure connections and staff or supplier procedures. No website, device or online transmission can be guaranteed to be completely secure, so you should keep login details confidential and contact support promptly if you suspect unauthorised activity.

How long information is kept

Information is generally kept for as long as it is reasonably needed for the purposes described in this policy, to manage disputes, maintain security, support account records and meet operational requirements. Closing an account does not necessarily result in immediate deletion of all information. Some records must be kept for a period required by law, including records relating to identity checks, transactions, security and compliance. Once information is no longer required, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.

Cookies

Cookies are small files or similar technologies placed on your device. Some are necessary for account access, security, navigation and core website functions. Others may help remember preferences, measure performance or understand how the website is used. You can manage, restrict or delete cookies through your browser settings. Disabling certain cookies may affect website features, account functions or the way pages operate.

Your privacy rights and how to contact us

Depending on your circumstances and applicable privacy requirements, you may have rights concerning the personal information held about you. These rights may include asking for access to your information, requesting correction of inaccurate or incomplete information, asking for deletion where it is no longer required or where deletion is otherwise available, and withdrawing consent to marketing communications. You may also ask questions about how information is used, request an explanation of a privacy decision, or raise a concern about the handling of your information.

To exercise your data rights, request access, ask for correction or deletion, or withdraw consent to marketing, contact support@captainjackcasino.best. Please include enough information to help us understand your request and locate the relevant account. For security, we may need to verify your identity before completing a request. We may also need to retain certain information or refuse a request where this is necessary to meet a legal, security, fraud-prevention or dispute-handling requirement.

We aim to respond to privacy requests within a reasonable timeframe. If a request is complex, requires verification, or involves information that must be retained, we may explain the reason for any delay, limitation or refusal. You may also provide updated information if you believe an account record is inaccurate.

Changes to this policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, legal requirements or information-handling practices. The latest version will be made available on the website. We encourage you to review this page periodically. Where appropriate, important changes may be communicated through the website or by account-related communication.

By continuing to use the website after an updated policy is published, you acknowledge the revised information practices to the extent permitted by applicable requirements. If you have questions about this Privacy Policy or the way your information is handled, please contact support@captainjackcasino.best.